Thank you for using the Rider App ("the App"). This Return Policy outlines the terms and conditions regarding returns for any products or services provided by the Rider App.
Return Eligibility
We understand that sometimes issues may arise with the products or services provided through the Rider App. In order to be eligible for a return, you must provide sufficient proof that the item or service received is damaged or defective.
Damage Verification
If you believe that the item or service you received is damaged, you must provide evidence of the damage within 2 days of receiving the item or service. This evidence may include clear photographs or videos clearly showing the damage or defect.
Contacting Support
To initiate a return, please contact our customer support team within the specified time frame. You may reach out to our support team via the links below. Please provide a detailed description of the issue along with the supporting evidence of the damage or defect.
Assessment and Resolution
Once we receive your request, our team will carefully assess the provided evidence to determine the validity of the claim. We reserve the right to request additional information or documentation if necessary. Our decision regarding the eligibility for a return is final.
Refund or Replacement
If your claim is approved, you may be eligible for a refund or a replacement, depending on the nature of the product or service. We will communicate with you regarding the resolution and provide further instructions on returning the item, if applicable.
Non-Returnable Items
Please note that certain items or services may not be eligible for returns unless explicitly stated otherwise. These may include but are not limited to products on offer, consumables, or personalized items.
Shipping and Handling
If a return is approved, you may be responsible for the cost of shipping the item back to us, unless the return is due to our error or a confirmed defect. In such cases, we will provide you with a prepaid shipping label.
Limitations
We reserve the right to refuse a return if the damage or defect is determined to be caused by misuse, improper handling, or any action not in accordance with the provided instructions or recommended usage.
Changes to the Return Policy
We reserve the right to modify or update this Return Policy at any time without prior notice. Any changes to the Return Policy will be effective immediately upon posting.
By using the Rider App, you acknowledge that you have read, understood, and agree to comply with this Return Policy. If you do not agree with all the terms and conditions stated in this Return Policy, you may not access or use the Rider App for returns.